Your Consumer Rights

Consumer Rights:

• We aim to despatch all goods on the same working day of receiving your order.
• You have the right to a cooling off period of 14 days after receipt of goods during which time you may cancel your order for any reason and return the goods to us for a full refund on the purchase price. (This period is extended to 21 days over the Christmas period.)
• If you are not completely satisfied with your order please let us know and we will endeavour to resolve the issue.
• In the unlikely event your goods are faulty please contact us and we will arrange for either a credit or a replacement to be sent out.
• Goods are only substituted after discussing the situation with you (the customer) by phone, fax or email.
• Puppets By Post do not use any premium rate telephone, fax or internet charges.

Security & Privacy Policy:

• Puppets By Post do not pass on customer details to any third parties.
• We do not send random marketing emails to personal email addresses (spam).
• When your shopping is complete, you will be directed to the HSBC secure E payments site, here your details will be passed through the banking system.
• To promote secure internet shopping, your card details cannot be viewed and are not be held by us.
• We conform to the requirements of the Data Protection Act, 1998.

Cookies:

• This website uses cookies; cookies are small text files that are placed on your computer by websites when you visit them.
• They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
• We use cookies within the shopping basket so the website remembers what you are purchasing.
• We also use cookies for analytics, these are cookies used to collect information and compile reports to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Address:

Puppets By Post

Units 2 - 4 Cam Centre

Wilbury Way

Hitchin

Hertfordshire

SG4 0TW

United Kingdom

Email: info@puppetsbypost.com

Office phone: 01462 446040 (International: 44 1462 446040)

Fax: 01462 446041 (International: 44 1462 446041)

Opening Times: Mon - Thurs 9am - 5:30pm, Fri 8am - 4:30pm

VAT: GB 791 9756 66

Puppets By Post is a division of The Puppet Company Ltd