Terms & Conditions

Consumer Rights:

• We aim to despatch all goods on the same working day of receiving your order.
• You have the right to a cooling off period of 14 days after receipt of goods during which time you may cancel your order for any reason and return the goods to us for a full refund on the purchase price. (This period is extended to 21 days over the Christmas period.)
• If you are not completely satisfied with your order please let us know and we will endeavour to resolve the issue.
• In the unlikely event your goods are faulty please contact us and we will arrange for either a credit or a replacement to be sent out.
• Goods are only substituted after discussing the situation with you (the customer) by phone, fax or email.
• Puppets By Post do not use any premium rate telephone, fax or internet charges.